Terms and conditions
How to Book
All bookings for training courses and events must be made in writing, fax, email or post. Please use the booking form on the other page to confirm your place. For security reasons, we do not recommend that you send your credit card details by email but use fax or phone instead.
Please note that once the IIA has received a completed booking form, your place on a course is confirmed. You are advised to read and understand the terms and conditions outlined below
To make a confirmed booking
Post the booking form to: IIA-UK and Ireland, 13 Abbeville Mews, 88 Clapham Park Road London SW4 7BX
Once we have received your booking we will send you a letter of confirmation within five working days. Joining instructions including venue details will be issued approximately two weeks prior to the course. If you have any doubt as to whether the course is going ahead or whether your booking has been received please telephone IIA Training on 0845 883 4739.
Special requirements
If you have a disability or a medical condition that requires special arrangements to be made, please state your requirements on this form. Every effort will be made by the IIA to accommodate special requirements that have been notified.
Payment
Payment must be received before the start of the course or within 30 days of invoice date, whichever is sooner. For international bookings, full payment must accompany the booking before any further documentation will be issued.
We accept:
Cheque – made payable to “IIA-UK and Ireland Ltd”
Invoice – upon request
Credit Card
If your company requires a purchase order number to be stated on the invoice, please ensure that the number is quoted on the booking form.
Course discounts
Companies booking five or more delegates on the same course will receive a 10% discount on the course (plus VAT)
Course transfers
There is no charge for transferring your booking to the same course on an alternative date provided you notify the IIA in writing up to 20 working days before the start of the course and that there is availability. However, a transfer fee of 20% of the course fee (plus VAT) will be payable if notice is received within 20 workings days of the start date of the original course. No refund will be made in the event of a transfer. No more than one transfer will be allowed.
Cancelling your place
If you notify the IIA in writing or via email up to ten working days before the start date of the course, you will receive a full refund less an administration fee of 20% (plus VAT). Unfortunately late cancellations sometimes cause events to be abandoned therefore if a delegate withdraws for whatever reason within the ten day period, the fee will remain payable in full if you are unable to nominate a substitute.
Non attendance
If you fail to attend the course on which you are registered and have not given prior notice to the IIA then the course fee will remain payable in full.
Cancellation by the IIA
Where circumstances dictate, the IIA reserves the right to alter published programmes, speakers, fees or venues without prior notice. In such cases liability will be restricted to a refund of any course fee paid.
Liability
The IIA does not accept responsibility for anyone acting as a result of information or views expressed on its training courses. Delegates should take specific advice when dealing with specific situations. Opinions expressed are those of individual speakers and not necessarily those of the IIA.