Building quality into internal audit
Introduction
Building quality into internal audit serves two main purposes. First, it means internal audit is delivering a reliable and focused service for the organisation. Second, being regarded as delivering a quality service improves internal audit’s standing in the organisation. This course explores what quality means for internal audit, and how an internal audit function might build in quality into its systems and processes.
Objectives
After completing this course you should be able to:
- Describe the criteria for internal audit effectiveness.
- Suggest ways to build in quality into your function’s systems and processes, particularly at engagement level.
- Categorise your function’s stakeholders, and analyse their needs.
- Suggest quality metrics for an internal audit function using the balanced scorecard framework.
Time: Two hours
Level: Intermediate
Date published: August 2011
Authors: Jackie Cain and Nina F. Collins
The content is based primarily on Jackie Cain’s 2008 workshop series ‘Evaluating internal audit effectiveness’, and on the Chartered Institute of Internal Auditors’ 2007 guidance, Quality assurance and improvement programmes.