Frequently asked questions


Training FAQs

  1. Can I book a place on one of your courses over the phone?
  2. What are the fees for ... course?
  3. How can I check if you have availability on a specific course?
  4. Do you offer any discounts?
  5. If the course is fully residential, what is included in the course fee?
  6. What other dates do you have scheduled for ... course?
  7. If I am unable to attend the course I am booked on can I transfer to a different date?
  8. When is a course confirmed?
  9. How can I contact the Training Department?
  10. What time do courses start and finish?
  11. When will I receive an invoice for course fees?
  12. What is the dress code?
  13. Will I be charged if I have to cancel my place on a course?

Membership FAQs

  1. Who can I contact if I have further questions?
  2. When do I have to pay my renewal fees?
  3. How much are the fees?
  4. What is the period of the membership year?
  5. How do I apply for membership?
  6. How do I reinstate my membership?
  7. Can I become a retired member if I retired before 60 or because of ill health?
  8. What is the difference between Student and Affiliate membership?

IIA Learning FAQs

  1. What type of workshops do you run?
  2. How do I check if you have availability for a specific workshop, or make a booking?
  3. How do I cancel my workshop booking?
  4. I'm studying the Advanced Diploma - will I be able to access my study materials via the VLE?
  5. Can I defer my studies?
  6. How do I log into the VLE?
  7. Should I attend the skills modules?
  8. What do I do if I have a complaint?