Staff details
If you have a particular query use this section to find the best person to assist you. The Institute's staff are always happy to help with any questions.
| Name | Position | Direct Line | |
| Joanne Allen | Training and Events Manager | 020 7819 1922 | joanne.allen@iia.org.uk |
| Mary Appiah-Ampofo | Publications Sales Administrator | 020 7819 1938 | mary.appiah-ampofo@iia.org.uk |
| Liam Ashman | Finance Assistant | 020 7819 1935 | liam.ashman@iia.org.uk |
| Chris Baker | Technical Manager | 0191 520 0259 | chris.baker@iia.org.uk |
| Sarah Baverstock | Training & Events Administrator | 020 7819 1920 | sarah.baverstock@iia.org.uk |
| Jackie Cain | Technical Development Director | 020 7819 1908 | jackie.cain@iia.org.uk |
| Ann Cantillon | Training Director | 020 7819 1919 | ann.cantillon@iia.org.uk |
| Synia Clarke | District Society Co-ordinator | 020 7819 1937 | synia.clarke@iia.org.uk |
| Nina Collins | Learning and Development Manager | 020 7819 1903 | nina.collins@iia.org.uk |
| Stephen Crowe | Head of Finance | 020 7819 1913 | stephen.crowe@iia.org.uk |
| Gail Easterbrook | Chief Executive | 020 7819 1914 | gail.easterbrook@iia.org.uk |
| Shana Ellis | Training and Events Administrator | 020 7819 1938 | shana.ellis@iia.org.uk |
| Kati Fiebig | Certificate Co-ordinator | 020 7819 1921 | |
| Richard Gilbert | ICT Manager | 020 7819 1936 | richard.gilbert@iia.org.uk |
| Phil Gray | Communications and Advocacy Director | 020 7819 1942 | phil.gray@iia.org.uk |
| Maureen Hanson | Reception Administrator | 020 7819 1902 | maureen.hanson@iia.org.uk |
| Nuala Laverty | Business Development Director | 020 7819 1924 | nuala.laverty@iia.org.uk |
| Fiona McCarthy | Learning Support Officer | 020 7819 1939 | fiona.mccarthy@iia.org.uk |
| Ann Macfarlane | Learning Co-ordinator | 020 7819 1905 | |
| Lisa Marshall | Web and Digital Executive | 020 7819 1949 | lisa.marshall@iia.org.uk |
| Serena Minott |
Member Services Co-ordinator |
020 7819 1906 | serena.minott@iia.org.uk |
| Francis Nicholson | Education Director | 020 7819 1941 | francis.nicholson@iia.org.uk |
| Deirdre Noonan | DL Programme Co-ordinator | 020 7819 1927 | deirdre.noonan@iia.org.uk |
| Jan Olivier | Learning Manager | 020 7819 1934 | |
| Elizabeth Onisemo | Student Support Administrator | 020 7819 1909 | elizabeth.onisemo@iia.org.uk |
| Stephen Rainbird | Exams and Assessment Manager |
020 7819 1916 |
stephen.rainbird@iia.org.uk |
| Kim Reed | Executive Assistant |
020 7819 1940 |
kim.reed@iia.org.uk |
| Paul Roberts | Member Services Director | 020 7819 1910 | |
| Richmal Roseman | Marketing Executive | 020 7819 1917 | richmal.roseman@iia.org.uk |
| Sheron Scott | Membership Administrator | 020 7819 1923 | sheron.scott@iia.org.uk |
| Justin Scott | Marketing Manager | 020 7819 1918 | justin.scott@iia.org.uk |
| Vincent Tomek | Student Support Co-ordinator | 020 7819 1909 | vincent.tomek@iia.org.uk |
| Mandy Winham | Membership Development Manager | 020 7819 1904 | |
| John Wynne | Administration Assistant | 020 7819 1901 | john.wynne@iia.org.uk |
| Aneta Zieba | Exam and Admissions Administrator | 020 7819 1928 | aneta.zieba@iia.org.uk |