Using the Certification Candidate Management System

​Your step-by-step guide

The CCMS is an online tool that will manage all of your certification activity for the CIA, QIAL and any other IIA certification programme. This includes registering on a programme and applying to sit exams. 

You are strongly recommended to read IIA Global's certification candidate handbook before registering on CCMS. This contains important information about the terms and conditions of the programme as well as more detailed guidance about using CCMS.

However, these are the key steps. We recommend printing this page so you can follow the steps on screen. 

NEW: Watch our video demo

Please note, you will only be able to use the CCMS if you are a current member of the Chartered IIA.


Access the CCMS here 


First time user?

If you have never used the CCMS before you must first create a profile by clicking the 'First time user' link. Then, follow these steps to create your profile:

  1. Read and accept the terms and conditions of use.

  2. Enter your registered email address in three of the fields shown below: username, email address and verify email address. This must be the email address that we use to contact you. If you don't know it, please email studentsupport@iia.org.uk or call us on 020 7498 0101.

    The password is your password for the IIA Global website. If you don't know it, you can reset your password here. Please do not use the link highlighted in yellow below as this will create a new record that does not recognise your membership status.

Create a profile

  1. Next, you will receive an activation email. This is usually received within a few minutes. (Check your spam and junk mail folder, just in case.) You must follow the instructions in this email within 24 hours to create a candidate record and set up your CCMS password. 

  2. Create a candidate record by changing the 'Select a locale' field in the top right of the page to 'English (United Kingdom / Ireland)', as shown below. Doing this is important as it will ensure you can see the correct application forms.

Candidate details 1

  1. Then, complete your personal details, and finally, declare yourself a UK/Ireland member at the bottom of the form, here:

Candidate details 2

Once activated you will be able to access the application forms.


Apply for a programme or register for an exam

Whatever you wish to do, you will most likely find an application form in the 'Complete a form' section. Select the form for the certification you are applying for.

When you submit the form the system will calculate any payment due. If you do not think the price quoted is correct do not proceed. Instead, save the form for later and log an incident in the CCMS system or contact us here in the UK office.

If the price is correct, proceed to payment. Paying by credit card means that your application will be dealt with within a few days. If you pay by bank transfer it may take several weeks for your application to be reviewed.


Submit required documentation

Once your application has been reviewed you will receive an email from the IIA Global certification team asking for any required documents. This could be educational certificates, photo ID (passport or driving licence), a character reference or letter of endorsement. It depends on the programme you have registered for. 

If you don't receive an email from IIA Global please contact studentsupport@iia.org.uk

Upload your documents here


Enter for exams

Once your application has been fully approved you can then register for an exam. Use the 'Complete a form' link in the CCMS and select the appropriate form for the exam of your choice.


Video demo: watch how to set up your CCMS account