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Terms and conditions

Membership subscription
Events, courses and workshops
Study programmes
Qualification enrolment
Chartered by experience
Use of this website
IIA shop

Membership subscription


All members agree to comply with:

Failure to comply may lead to sanctions under the IIA’s disciplinary code

Communication preferences

By joining the Chartered IIA you consent to receiving emails directly related to administration of your membership, CPE, IIA governance and policy research.

You may select from other communications according to your areas of interest. You may set or change your communication preferences at any time by logging into your online account and going to My communication preferences.


Your annual membership subscription fee is non-transferrable. We reserve the right to refuse admission to membership; if we do so we will refund your annual subscription in full. 

Subscriptions fall due annually on 1 April; members will receive email notification of the amount due in March. If payment is not received within one month of the due date, membership will lapse. The IIA then reserves the right to impose a re-application fee in addition to the standard subscription.


If you renew your membership subscription online, you are entitled to cancel it within seven days and receive a full refund. After this period, your subscription is non-refundable. 

To request a refund, please call the Customer Services team on 020 7498 0101 or email

Cancellation of subscription or qualification registration

Applicants wishing to cancel a qualification registration or membership application must do so within 30 days of invoice date. After that date the full invoice amount remains payable.

Events, courses and workshops

These terms and conditions apply to all of our workshops, training courses, seminars, dinners and conferences. We use the word ‘event’ to describe all of these. 


Payment must be received within 30 days of the invoice. 

Cancelling a booking

You can cancel your booking within two working days and receive a full refund, provided it isn’t less than ten working days before the event. After this period the following cancellation fees apply: 

  • Cancel ten working days or more before the event: 20% fee applies
  • Cancel less than ten working days before the event: 100% fee applies 

No refunds will be given for non-attendance.   

Cancellation by the IIA 

We reserve the right to alter published programmes, speakers and venues without prior notice. If the event has to be cancelled altogether, we will notify you at least 14 days in advance of the event. Our liability is limited to a full refund of the event fee only. No compensation will be paid for any other costs incurred by the delegate, such as travel or accommodation. 

The IIA accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control. 

Transferring your place to someone else 

If you are unable to attend, you can send someone else in your place provided that person meets the entry requirements of the course. Please notify us in advance so that we can update our delegate list. If the replacement delegate is not entitled to attend at the same price (for example if an IIA member sends a non-IIA member in his or her place) then the difference in fees must be paid. 

Transferring to a different date 

If you are unable to attend a course or workshop on the date you have booked, you can transfer to an alternative date for the same course or workshop if there are places available. You must do this 21 working days in advance of the event. If there are no alternative dates then our standard cancellation policy applies. Should you request a transfer within the 21 working days, then a 20% transfer fee applies. You may only transfer your booking once.


The IIA does not accept responsibility for anyone acting as a result of information or views expressed by speakers. Delegates should take specific advice when dealing with specific situations. Opinions expressed are those of individual speakers and not necessarily those of the IIA. 

Information for employers

Employers who sponsor students may request information on your enrolment and progress on any part of the programme. We will provide employers with this information with the student’s agreement.

Study programmes


Payment for study programme can be either by cheque (payable to the IIA - UK and Ireland) or credit card. Employers sponsored students will receive an invoice payable in 30 days and such students must ensure that a purchase order number is quoted on the application form. The sponsoring employer must agree to the Terms & Conditions and by submitting the order form the employer agrees to be held responsible for payment. Orders will not be processed if the order form is not completed fully. The employer will be invoiced for the outstanding payment in Pound Sterling, and payment must be received by IIA Learning in Pound Sterling within 30 days. If payment is not received within 30 days, IIA Learning reserves the right to charge interest on the outstanding balance at the UK clearing bank base lending rate, to accrue daily.


The IIA reserves the right to alter published programmes, tutors, facilitators, fees or venues without prior notice. In such cases its liability will be restricted to a refund of any course fee paid.

Enrolment details

For the IIA Diploma and IIA IT Auditing Certificate we will email confirmation of your registration on the tuition programme two weeks before the start of the study session. For the Advanced Diploma we will email your tutor details approximately two weeks from receipt of your application form. Joining instructions for events including venue details will be issued approximately 6-8 weeks prior to the workshop.

Cancellation of workshops

Students wanting to cancel their workshop attendance can do so up to 10 working days of the event taking place, and will be liable for an administration charge of 20% of the standard selling price of the event. Students wanting to cancel their attendance after the 10 day threshold will be liable for 100% of the standard selling price of the event. 

Information for employers

Employers sponsoring students may request information on your enrolment and progress including, assignment results, take-up of mock exam and attendance at student workshops and revision workshops with agreement of the student.

Study materials

Orders will be processed on receipt. Study materials will be delivered between 9:00 and 17:00 during weekdays only. It is therefore imperative that IIA Learning is provided with an address where someone will be available to sign for receipt of the study materials.

Once the order has been processed, delivery will be within 10 working days (subject to the availability of the required study material). If you have not received your study material within 15 days, or if you have any queries regarding the ordering process, please contact the IIA Learning on 020 7819 1905 or email

Please be aware that your name, telephone number and delivery details (but no other details) will be forwarded to an external dispatch contractor who will use this information to deliver your material. Delivery times mentioned in any quotation, order or telephone conversation are approximate only and IIA Learning shall not be held liable for any delay in delivery howsoever caused.

In order to access the CIA Learning Centre, we will provide your name, surname and email address to Holmes Corporation who are responsible for the Learning Centre

Cancellations and withdrawals from study programme

The IIA recognises that a change of circumstances can be unavoidable and may necessitate students withdrawing from their course of study. Should you wish to withdraw from your course of study you will need to notify us in writing.

CIA learning materials should be completely unmarked and undamaged, and preferably still in the original wrapping. Returned materials that are marked or damaged will not be refunded. The IIA will arrange for collection of returned materials. To arrange this please contact the IIA Learning team at or on 020 7819 1905.

For the IIA Diploma and the IIA IT Auditing Certificate a percentage of the tuition fee will be refundable, depending on the date of notification:

June to November study session:

  • Up to 15 July: 70% refundable
  • From 16 July: Withdrawal not possible

December to June study session:

  • Up to 15 January: 70% refundable
  • From 16 January: Withdrawal not possible

Students wanting to withdraw from the Advanced Diploma qualifications should notify IIA Learning in writing within 10 days of registering, and return all material. Materials must be unopened and all opened materials will be charged. Withdrawing within the 10 day window period will result in a full refund less an administration charge of 20%.

Study programme deferrals

Studies cannot be deferred - students wanting to defer their registration will be required to either withdraw or cancel. The deadlines refer to the date of receipt of your letter of notification in the Institute's office in Clapham Common, London. So, please allow sufficient time for postal delays.

It is not possible for students to defer workshop attendance to different study sessions. Students can request a change of workshop date/venue if available and if possible without any charge. Students cannot nominate a third party to attend in their place. 


The IIA does not accept responsibility for anyone acting as a result of information or views expressed on its study programmes and workshops. Delegates should take specific advice when dealing with specific situations. Opinions expressed are those of individual speakers and not necessarily those of the IIA.

Qualification enrolment

By enroling on one of our qualifications, you are agreeing to the following statements:

  • I have read and agree to abide by the IIA's Code of Professional Conduct
  • I agree to abide by the IIA's examination regulations
  • I understand that if I am successful in my examination the IIA reserves the right to publish my name
  • I am aware of the need for recent, relevant and verifiable professional experience in order to satisfy the full requirement of the qualification. I accept responsibility for ensuring that I am able to complete this according to the specifications detailed in IIA literature
  • Until such time as I have completed the qualification I am not entitled to use the associated designatory letters  


Cancellation policy, withdrawal and refunds

Once you have booked an exam for the IIA Diploma or IIA Advanced Diploma, it cannot be cancelled or deferred, unless there is a valid medical or personal reason for not attending the exam. 

If you are prevented from taking an exam as a result of ill health or personal issues, you can apply for a refund by contacting

You must do this within two weeks of the scheduled exam date and your request must include independent medical evidence, such as a doctor's letter.

The late exam entry fee will not be refunded in any circumstances. See exam fees for details.

Chartered by experience (CBE)


Payment must be received within 30 days of the invoice, and before the assessment takes place.

Cancellation policy, transferrals and refunds

Applicants wishing to cancel their CBE assessment  must do so within seven days of booking onto an assessment date in order to receive a full refund. After this period, the assessment fee is non-refundable. 

In the event that a candidate can no longer attend their CBE assessment, they may transfer to an alternative date at the next available session. Candidates must do this within 21 working days of their assessment date. There will be a transfer charge of £300 to cover costs incurred by the IIA. Candidates may only transfer their booking once.

Use of this website

Please read this carefully as it affects your legal rights and sets out the terms and conditions on which we, The Chartered Institute of Internal Auditors - UK and Ireland ("We"), will allow you to use this website and the information contained within it. The Web Site is offered to you conditional on your agreement with these terms and conditions and your continued use of it signifies agreement with them in their entirety and without modification.

Limitation of Liability and Disclaimers

We endeavour to ensure that the information in the website is accurate and helpful at all times. However, We cannot ultimately warrant the accuracy of that information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing.

We are not responsible for any of the information which is posted in the Discussion Forum. Any recommendation or other information within the Discussion Forum is used by you at your own risk and We do not warrant the accuracy of the information posted in it in any respect. Any comment posted in the Discussion Forum is not in any way our opinion.

The information contained in Resources is general in nature, and is only intended as a guide and is not meant to substitute for advice provided by specialists and professionals. Users are advised to consult with an expert on any particular problem. The case studies published are examples only and do not apply to all companies or situations. We do not endorse the way any individual company carries out its business. No claims or endorsements are made in relation to the Resources and We disclaim liability for the accuracy of the information contained therein or any consequences of any use or misuse of it to the fullest extent permitted by law.

Any link (be it a hypertext link or other referral device) used on the website (including the Discussion Forum and Resources) is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that We have any association with the linked website. We are not responsible for the content of any web sites that have links with our website or for the legal consequences of your entering into any contracts with the third parties that have these linked websites and We do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.

Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.

Intellectual Property Rights

The contents of the Web Site are Copyright © The Chartered Institute of Internal Auditors unless otherwise stated. Use of such copyright will only be permitted within the scope of the licence contained at "Your use of the website" below.

Trade marks displayed may be registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, or otherwise, any licence or right to use any of the trade marks without the permission of the owner of the trade mark. However, copying and printing of those web pages which contain our trade mark is permitted within the scope of the licence contained at "Your use of the website" below.

Privacy policy (data protection)

The Chartered Institute of Internal Auditors (IIA) values the privacy of its members, customers and visitors to its website and is committed to upholding each individual's right to privacy.

The information we collect, process or use is treated securely and in accordance with the IIA's privacy policy, described below. Whenever you give us personal data, you are consenting to its collection and use in accordance with this policy, including our use of cookies explained below.

Collection and use of information

The information we collect will be relevant to the purposes for which it is to be used and we will do our utmost to ensure that such information is accurate and complete.  IIA members may view and update their information in the 'My profile' and 'My contact details' in the Members area of the website, after logging in.

The IIA will use the information you have provided for delivering the service or product you have requested.Our communications with you may be via post, telephone or email.  We may disclose your information to our approved service providers, such as venues and mailing houses. We will keep your information for a reasonable time and may also use it to profile your preferences, provide advice and to keep you informed of our products and services which we believe will be of interest to you.

If you are giving us information about another person we will take this as confirmation that they have appointed you to act for them and that you are properly authorised to consent on their behalf. 

You may choose to opt-out of receiving communications alerting you to news and offers at any time. To do so use the unsubscribe link provided in the email or contact Alternatively you can do this within 'My communication preferences' in the Members area of the website.

We may share your information with the global Institute of Internal Auditors in the USA, this will be used solely for the purposes of issuing members with a password to the IIA Global site.

We never sell or share your information with other companies. We may conduct postal mailings on behalf of third parties on a commercial basis where we think the service will be of interest to you and if you have chosen to opt-in to this type of communication.

You have the right to ask for a copy of the information we hold about you. We may make a charge (of no more than £10) for this. Please see 'Further information and questions' at the bottom of this policy for the IIA Data Protection Officer's contact details.


Cookies are small text files that are placed on your computer by websites that you visit. The IIA website uses some unobtrusive cookies to store information on your computer. Read more about how we use cookies.


This website contains links to other websites. The IIA is not responsible for the information privacy practices or the content of these other websites. We encourage you to read the privacy policies of these linked websites as their privacy practices may differ.

Security safeguards

The IIA respects your data and has taken appropriate technical and organisational measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.

Further information and questions

If you have any questions regarding privacy or do not feel that your concerns have been addressed, please contact:

IIA Data Protection Officer
13 Abbeville Mews,
88 Clapham Park Road,
London  SW4 7BX.
+44 (0) 20 7498 0101

IIA shop

The IIA enables non-members to purchase technical guidance documents electronically in the IIA shop, hosted at

Our shop is hosted on a separate website by Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.  Usage of the IIA shop is covered by a separate privacy policy, which you can read on the IIA shop website.

General notices

We reserve the right to change the terms and conditions under which the website is offered at any time. Any such change in terms and conditions will be effective once reflected in the text of these terms and conditions and published on this web page. You should check the terms and conditions periodically to ensure that you are aware of and complying with the current version.

The interpretation, construction, effect and enforceability of this agreement and your use of the website shall be governed by English Law, and you and We agree to submit to the exclusive jurisdiction of the English Courts for the determination of all disputes relating to your use of the website.

Any enquiries should be directed to

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