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Complaints form

Individuals (whether members or non-members) wishing to raise a complaint about a Chartered IIA product, service or member of staff are required to complete the form below. 

Receipt of your complaint will be acknowledged within 10 working days.

A full response will be sent within 20 working days of receipt.  If further investigation is required, then you will be informed of this with a timeline for conclusion of the investigation.

Complaint details