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Terms and conditions

Membership subscription
Events, courses and workshops
Career pathway
Chartered by experience
Use of this website

Membership subscription


All members agree to comply with:

Failure to comply may lead to sanctions under the IIA’s disciplinary code

Communication preferences

By joining the Chartered IIA you consent to receiving emails directly related to administration of your membership, CPE, IIA governance and policy research.

You may select from other communications according to your areas of interest. You may set or change your communication preferences at any time by logging into your online account and going to My communication preferences.


Your annual membership subscription fee is non-transferable. We reserve the right to refuse admission to membership; if we do so we will refund your annual subscription in full. 

Subscriptions fall due annually on 1 April for all members other than those part of a formal group scheme arrangement between their employer and us  Those outside a group scheme arrangement will receive email notification of the amount due in March. If payment is not received within one month of the due date, membership will lapse. We then reserve the right to impose a re-application fee in addition to the standard subscription.


If you renew your membership subscription online, you are entitled to cancel it within seven days and receive a full refund. After this period, your subscription is non-refundable. 

To request a refund, please call the Customer Services team on 020 7498 0101 or email

Cancellation of subscription or career pathway registration

Applicants wishing to cancel a career pathway registration or membership application must do so within 30 days of invoice date. After that date the full invoice amount remains payable.

Events, courses and workshops

These terms and conditions apply to all of our workshops, face to face training courses, live virtual courses, online courses, seminars, dinners and conferences. We use the word ‘event’ to describe all of these. 

Invoicing and payment 

Invoices will be issued within 14 days of a purchase order being received. Payment must be received within 30 days of the invoice date or before the start of the event, whichever is sooner.

In order to receive the early bird discount, payment must be received by the Institute within 30 days of the invoice date.

Cancelling and transferring an event

You can cancel your booking within two working days and receive a full refund, provided it isn’t less than ten working days before the event. After this period the following cancellation and transfer fees apply: 

  • Cancel or transfer ten working days or more before the event: 20% fee applies
  • Cancel or transfer less than ten working days before the event: 100% fee applies 

No refunds will be given for non-attendance.   

Cancelling and transferring an online training course

You can cancel your online training course up to 10 working days from the purchase date and receive a full refund provided the online training course has not been accessed.  After the 10 working days, if the online training course has been accessed you will not be entitled to any refund.  You will not be able to transfer your online training course to another person or onto another online training course.

Cancellation by the IIA 

We reserve the right to alter published programmes, speakers and venues without prior notice. If the event has to be cancelled altogether, we will notify you at least 10 working days in advance of the event. Our liability is limited to a full refund of the event fee only.

No compensation will be paid for any other costs incurred by the delegate, such as travel or accommodation

The IIA accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control. 

Transferring your place to someone else 

If you are unable to attend, you can send someone else in your place provided that person meets the entry requirements of the course. Please notify us in advance so that we can update our delegate list. If the replacement delegate is not entitled to attend at the same price (for example if an IIA member sends a non-IIA member in his or her place) then the difference in fees must be paid. 


The IIA does not accept responsibility for anyone acting as a result of information or views expressed by speakers. Delegates should take specific advice when dealing with specific situations. Opinions expressed are those of individual speakers and not necessarily those of the IIA. 

Information for employers

Employers who sponsor students may request information on your enrolment and progress on any part of the programme. We will provide employers with this information with the student’s agreement.

Intellectual property

The Intellectual Property Rights in the events are owned by, and shall remain vested in, the IIA and/or its appointed training provider(s).

Liability and insurance

Our liability to you for any direct losses arising out of an event shall be limited to the fee paid. This does not exclude or limit in any way our liability to you in respect of death or personal injury caused by our negligence and for any matter for which it would be illegal for us to exclude or limit, our liability. The IIA has public liability insurance for £2 million.


In the event of a dispute between the parties mediation will be obtained via the Centre for Effective Dispute Resolution, 70 Fleet Street, London.


Career pathway enrolment

By enrolling on our career pathway, you are agreeing to the following statements:

  • I have read and agree to abide by the IIA's Code of Professional Conduct
  • I agree to abide by the IIA's examination regulations
  • I understand that if I am successful in my examination the IIA reserves the right to publish my name
  • I am aware of the need for recent, relevant, and verifiable professional experience to satisfy the full requirement of the career pathway. I accept responsibility for ensuring that I can complete this according to the specifications detailed in IIA literature
  • Until such time as I have completed the career pathway, I am not entitled to use the associated designatory letters.  


Study programmes

Any enquiries regarding any of the learning programmes should be directed to To undertake study of any of the Chartered IIA certifications, membership is a requirement.

All deadlines are published on the website, and it is the responsibility of the member to confirm that they are keeping to these deadlines.

The Chartered IIA will not provide access to content if the studying member is not a current member. Members should ensure that they complete the administrative processes before the deadlines. To access the CIA Learning Centre, we will provide your name, surname and email address to Holmes Corporation who are responsible for the Learning Centre.

Students and employers sponsored students will receive an invoice payable in 30 days and must supply the IIA with a purchase order number which will be quoted on invoices. The person responsible for payment (either the student, employer, or a third party) must agree to the Terms & Conditions and by submitting the order form the payer agrees to be held responsible for payment. Orders will not be processed if the order form is not completed fully. Interest will be charged on late payments.

The IIA reserves the right to alter published programmes, tutors, facilitators, fees or venues without prior notice. In such cases its liability will be restricted to a refund of any course fee paid. Employers sponsoring students may request information on your enrolment and progress including, assignment results, take-up of mock exam and attendance at student workshops and revision workshops

(a)  CIA / CMIIA

CIA events are only available to Student Members of the Chartered IIA. Delegates based outside Ireland and the UK may attend CIA events provided they have access to the CIA study materials and have successfully applied for the CIA certification with IIA Global. 

Upon registering for the CIA, you will be issued with the CIA Learning System. Once the CIA Learning System has been activated you can no longer request a refund.  

For further terms regarding the CIA events, please see the Events, courses, and workshops section above. 

(b)  Internal Audit Practitioner

Students residing within Ireland and the UK must be Student Members of the Chartered IIA to access tuition and exam preparation support. Delegates outside Ireland and UK can contact their local IIA affiliate regarding the support available to them and do not need to join the Chartered IIA as student members but are welcome to do so voluntarily.

The learning programme is cohort based and is supported by a tutor. It is presented over an 8-week period supported by five virtual classes. Once the 8 weeks have elapsed, students will have access to the content for a further six months.

Access to the learning programme does not include the IIA Global enrolment, exam fees, or membership fees.

Students wanting to withdraw from the learning programme can do so within 10 working days of registering and receive a full refund. For any withdrawals and cancellations after the 10 working-day threshold, a 20% administration fee will be applied. 

Enrolment will close two weeks before the course starts. Students will be able access the online content one week before the course starts.  You must be a fully paid and current member to access the online content.

No refunds will be considered once the course materials are live.  

Please note: For any queries regarding the Internal Audit Practitioner designation, including exact requirements and/or extenuating circumstances, please contact

Study programme deferrals

Studies cannot be deferred, but please contact IIA Learning and we will discuss options open to you. 


The IIA does not accept responsibility for anyone acting as a result of information or views expressed on its study programmes and workshops. Delegates should take specific advice when dealing with specific situations. Opinions expressed are those of individual speakers and not necessarily those of the IIA.



Chartered by Learning

Summary of terms and conditions 

Candidates enrolling on the Chartered by Learning programme should familiarise themselves with the Candidate Handbook which includes details on all policies and terms.  

If you have any questions, please contact 


Chartered IIA membership is required for the duration of the course. If membership lapses, then candidates will lose access to the course content and will not be able to sit the exam. 

You must hold a Certified Internal Auditor (CIA) or IIA Diploma (PIIA) designation to be automatically registered.  

Accountants from other professional bodies and MBA holders can receive a standard exemption. 

Evidence of certification and experience must be submitted by non-members. 

Existing members will retain their voting membership while undertaking their studies, while new members will be enrolled as Student Members.  

When you enrol on a course, you are also enrolled for the exam. 


You have three years to complete the CMIIA from the date of your first cohort commencing. After the three-year period elapses, you will be automatically deregistered and will be required to register again and restart your studies from the beginning. 

There are no extensions available. 

You are permitted to pause your studies between the cohort study programmes, but you cannot pause the study programme and you are expected to complete it once enrolled. 

If, for whatever reason, you cannot complete your studies, then you must contact to discuss your options. 

If you cannot complete your studies, and you have already submitted some/all the assignments, then you will need to resubmit assignments when you continue your studies. These assignments are likely to be different as assignments are changed for every cohort. 

Study terms 

We offer two terms per year; Spring term beginning in March with the Exam in July, and the Autumn term beginning in September with the Exam in January. 

Study and notional hours 

Modules must be completed in sequence, and you can only enrol on one module at a time.  

The programme has been designed to be completed in 18 months: six months for Module 1, six months for Module 2, and six months for the Assessment for Professional Conferral. 

The total study time is 400 hours: 180 for each of Module 1 and 2, and 40 hours for the Assessment for Professional Conferral. 

You can expect to spend approximately 10 hours per week studying. 


Enrolments can be cancelled prior to the course start date, and you will receive a full refund minus 20% admin fee. 

Once the course starts, it is no longer possible to cancel. 

Depending on circumstances we may be able to defer your studies to a future date. Please contact if you need to discuss this. 

Study programme 

You will enrol on a 19-week programme, including tuition and support, access to study materials, three compulsory assignments and an exam for each of the two modules.  

The first 15 weeks will be the study programme and you will be supported by an Online Course Facilitator. The final four weeks will be revision and the exam.  

You will spend 3 weeks on each of the syllabus domains, and for each domain you will attend an online class. 


You will be submitting three assignments, for Domains 1, 2 and 3.  

To be eligible for the exam, you must achieve an average of 50% across the three assignments, with a minimum score of 40% in each individual assignment.

We offer the opportunity to marginal failing candidates to resubmit their assignments. 

All assignments will be scanned for plagiarism and copyright infringements, and, if identified, will lead to disciplinary action. 

Case study exams 

The case study exams will count as 70% towards your final mark. 

The exam will be 180 minutes and will be conducted online from your venue or any location. 

The exam is based on a case study, which you will receive during week 10 of the course. 

We offer the opportunity for candidates with marginal fails to resit the exam at a cost of £450. The resit will be based on the same case study as for the exam, but you will receive a different set of questions on the day. 

If you fail the exam, you are expected to complete the entire course again. 

Your exam results will be uploaded to the Moodle Study System. 

If you do not pass, you can request feedback at a fee.  

All results are final. 

Academic judgement cannot be appealed against unless it is on grounds of administrative error or extenuating circumstances. 

Assessment for Professional Conferral 

You have a total of three years to complete the Chartered by Learning programme. If your three-year window expires before you have undertaken your Assessment for Professional Conferral, then you lose credit for the work you have undertaken and will need to re-enrol on the Chartered by Learning programme to complete both the Modules before undertaking the Professional Conferral. 

Once you have registered on the Assessment for Professional Conferral, you have one year to complete your assessment. If you fail to complete your assessment within this one-year timeframe, then you will need to register again on the Professional Conferral again. 

To be eligible for the Professional Conferral you must have completed and passed both the theory modules: Module 1: Strategy and Module 2: Leadership. 

If you entered the Chartered by Learning programme as a direct entrant and you received an exemption for Module 1: Strategy, then you will need to complete and pass Module 2: Leadership only. 

You can fail the Professional Conferral in the following ways: 

  • If the Problem Statement that you submit does not include the necessary information, or if the task is not suitable to be considered as an appropriate test of competence. 
  • If your final assessment is a significant departure from the Problem Statement. 
  • If you fail to submit your assessment documentation seven calendar days prior to the assessment. 
  • If your assessment does not meet the competencies as assessed during the presentation, Q and A, or the discussion. 
  • If you fail to present your work within the allowed twenty-minute timeframe. 
  • If you fail to provide all three documents needed for the assessments. 
  • If the work you present as your original work is plagiarised or infringes on the intellectual property right of author. 
  • If your work does not support the IIA’s Code of Ethics and/or the Code of Practice. 
  • If any of the three assessment documents are poorly presented or constructed or contain excessive grammatical or spelling errors. 

You will receive a pass or a fail result only, and not a specific mark. 

You will not receive any feedback if you pass. 

If you do not pass the Professional Conferral, then your result letter will be accompanied by feedback outlining where you went wrong, and the next steps you should take. 

There is no limit to the number of times that you can attempt the Professional Conferral, but you can only undertake one assessment within the one-year timeframe from the point of registration. If your one-year timeframe expires, or you fail, then you will need to register on the assessment again. This will include paying the fees and re-submitting a Problem Statement. 

If you have not conducted your assessment after one year, then you will fail, lose access to the Moodle site, and you will have to re-register for the Professional Conferral. 

No extensions are provided for the one-year timeframe in which you will need to compete the Professional Conferral except for medical and other serious personal matters which will be considered. Please contact if you would like further information. 

Spaces for the assessments are limited and you should book early to avoid disappointment and to secure a booking. If you cannot identify a suitable slot, then you should contact 

After you have booked your assessment slot, you must submit your Problem Statement within 24 hours. Failure will result in your assessment booking being cancelled. 

You must make your submission of the assessment documentation (the presentation, notes, and reflection on the assessment matrix) no later than one week before your assessment takes place. If you fail to do so, your assessment slot will be cancelled. 

You should not expect to receive feedback on your Problem Statement. In extreme cases (whereby a candidate has evidently misinterpreted the brief), candidates will receive some feedback and will be informed of the next steps. 

Upon submitting your Problem Statement, you will receive confirmation that your assessment can continue. If you misunderstood the brief, then you will fail. If there are gaps in the Problem Statement, then these will be highlighted and you will be expected to address these for the assessment, but you will be able to continue with the assessment. Minor issues will not be highlighted. 

Each Professional Conferral must be an original piece of work. A list of previous topics and their abstracts will be published for you to consult, and you should ensure that your work is sufficiently different. If your Problem Statement is too similar to a previously submitted piece of work, then you will need to review your Problem Statement. 

Once you have submitted your Problem Statement, you cannot deviate from it and your subsequent assessment, and the supporting documentation must be in line with the Problem Statement. If you do deviate from the Problem Statement, then you will need to complete a new Problem Statement accompanied by a description of the changes you are making and the reasons. This must be submitted to your assessor. If you do not submit a revised problem statement, and your presentation deviates from your original Problem Statement, then you will fail. 

If you submit a revised Problem Statement, then it must reach your assessor no later than three weeks before your assessment is scheduled to take place. The assessor may still decline the Problem Statement, or request amendments, and you will need to allow yourself time to implement these changes and to have all final documentation with the assessor no later than a week before the assessment. 

The Chartered IIA will endeavour to keep to agreed and booked dates. In the unlikely event that we must make an amendment, we will provide you with suitable alternatives details as soon as possible. 

If you need to change the date of your assessment, then you can do so, and you will incur a charge of £25.00. Contact to arrange this. 

We will be using Webex or Microsoft Teams for the assessments. Please ensure that you upgrade your browser to the latest version; we suggest Chrome. You will also need a webcam, speakers, and a microphone (we suggest a headset for optimum sound quality). Also, please ensure you connect using a Wi-Fi that is dependable and with sufficient bandwidth strength for the duration of your booking. 

Your web camera will be switched on for the duration of the assessment. If your camera fails, then your assessment will be terminated. If your camera is inoperable without an alternative available, then your assessment will be postponed to a next suitable date. 

If the technology fails, then reconnect, and try again. If the technology still fails after reconnecting, then a new assessment slot will be scheduled. 

If the assessment slot is rescheduled, and the same technology fails again, then your assessment will be terminated, and you will receive a fail. If the assessment is rescheduled using different technology which fails, then you may be asked to confirm some changes before you can book another slot. This could include using a different network, using a higher capacity network, using a different computer, using a higher capacity computer, using a headset if one were not used, etc. You will receive an opportunity to practice your presentation and once the Chartered IIA is convinced that you have implemented the required changes, then your assessment can be rescheduled. 

You will need to upload and present the slides yourself. 

You will be allowed to have access to your notes and guidance required for the assessment. Although, upon being asked a question, you will have to provide an immediate answer. 

All assessments are delivered online, but you may complete the Special Considerations Form to request a face-to-face assessment which would likely take place in London, UK. Any costs associated with travel and accommodation will be the responsibility of the candidate. 

All assessments will be moderated and/or quality assured. 

You can appeal the outcome if you feel that: 

  • The Chartered IIA did not adhere to the policies around the assessment. 
  • Special Consideration agreements were implemented. 
  • Please see the Appeals Policy for details. 

Marking timeframes: 

  • Upon submitting your Problem Statement, the assessor has seven calendar days to assess and provide feedback. 
  • Once you have done your assessment, you will receive your results letter within fourteen calendar days. 
  • In exceptional circumstances, we may need to consult other experts or conduct a more in-depth analysis of your work. In such cases, it is possible that your results will be delayed. If this happens, then we will notify you. 

Chartered by experience (CBE)


Payment must be received within 30 days of the invoice, and before the assessment takes place.

Cancellation policy, transferrals and refunds

Applicants wishing to cancel their CBE assessment  must do so within seven days of booking onto an assessment date in order to receive a full refund. After this period, the assessment fee is non-refundable. 

In the event that a candidate can no longer attend their CBE assessment, they may transfer to an alternative date at the next available session. Candidates must do this within 21 working days of their assessment date. There will be a transfer charge of £300 to cover costs incurred by the IIA. Candidates may only transfer their booking once.

Use of this website

Please read this carefully as it affects your legal rights and sets out the terms and conditions on which we, The Chartered Institute of Internal Auditors - UK and Ireland ("We"), will allow you to use this website and the information contained within it. The Web Site is offered to you conditional on your agreement with these terms and conditions and your continued use of it signifies agreement with them in their entirety and without modification.

Limitation of Liability and Disclaimers

We endeavour to ensure that the information in the website is accurate and helpful at all times. However, We cannot ultimately warrant the accuracy of that information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing.

The information contained in Resources is general in nature, and is only intended as a guide and is not meant to substitute for advice provided by specialists and professionals. Users are advised to consult with an expert on any particular problem. The case studies published are examples only and do not apply to all companies or situations. We do not endorse the way any individual company carries out its business. No claims or endorsements are made in relation to the Resources and We disclaim liability for the accuracy of the information contained therein or any consequences of any use or misuse of it to the fullest extent permitted by law.

Any link (be it a hypertext link or other referral device) used on the website (including Resources) is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that We have any association with the linked website. We are not responsible for the content of any web sites that have links with our website or for the legal consequences of your entering into any contracts with the third parties that have these linked websites and We do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.

Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.

Intellectual Property Rights

The contents of the Web Site are Copyright © The Chartered Institute of Internal Auditors unless otherwise stated. Use of such copyright will only be permitted within the scope of the licence contained at "Your use of the website" below.

Trade marks displayed may be registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, or otherwise, any licence or right to use any of the trade marks without the permission of the owner of the trade mark. However, copying and printing of those web pages which contain our trade mark is permitted within the scope of the licence contained at "Your use of the website" below.

Privacy policy (data protection)

The Chartered Institute of Internal Auditors (IIA) values the privacy of its members, customers and visitors to its website and is committed to upholding each individual's right to privacy.

The information we collect, process or use is treated securely and in accordance with the IIA's privacy policy, described below. Whenever you give us personal data, you are consenting to its collection and use in accordance with this policy, including our use of cookies explained below.

Collection and use of information

The information we collect will be relevant to the purposes for which it is to be used and we will do our utmost to ensure that such information is accurate and complete.  IIA members may view and update their information in the 'My profile' and 'My contact details' in the Members area of the website, after logging in.

The IIA will use the information you have provided for delivering the service or product you have requested.Our communications with you may be via post, telephone or email.  We may disclose your information to our approved service providers, such as venues and mailing houses. We will keep your information for a reasonable time and may also use it to profile your preferences, provide advice and to keep you informed of our products and services which we believe will be of interest to you.

If you are giving us information about another person we will take this as confirmation that they have appointed you to act for them and that you are properly authorised to consent on their behalf. 

You may choose to opt-out of receiving communications alerting you to news and offers at any time. To do so use the unsubscribe link provided in the email or contact Alternatively you can do this within 'My communication preferences' in the Members area of the website.

We may share your information with the global Institute of Internal Auditors in the USA, this will be used solely for the purposes of issuing members with a password to the IIA Global site.

We never sell or share your information with other companies. We may conduct postal mailings on behalf of third parties on a commercial basis where we think the service will be of interest to you and if you have chosen to opt-in to this type of communication.

You have the right to ask for a copy of the information we hold about you. We may make a charge (of no more than £10) for this. Please see 'Further information and questions' at the bottom of this policy for the IIA Data Protection Officer's contact details.


Cookies are small text files that are placed on your computer by websites that you visit. The IIA website uses some unobtrusive cookies to store information on your computer. Read more about how we use cookies.


This website contains links to other websites. The IIA is not responsible for the information privacy practices or the content of these other websites. We encourage you to read the privacy policies of these linked websites as their privacy practices may differ.

Security safeguards

The IIA respects your data and has taken appropriate technical and organisational measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.

Further information and questions

If you have any questions regarding privacy or do not feel that your concerns have been addressed, please contact:

Chartered IIA Data Protection Officer
Chartered Institute of Internal Auditors
Unit 14 Abbeville Mews
88 Clapham Park Road
+44 (0) 20 7498 0101

General notices

We reserve the right to change the terms and conditions under which the website is offered at any time. Any such change in terms and conditions will be effective once reflected in the text of these terms and conditions and published on this web page. You should check the terms and conditions periodically to ensure that you are aware of and complying with the current version.

The interpretation, construction, effect and enforceability of this agreement and your use of the website shall be governed by English Law, and you and We agree to submit to the exclusive jurisdiction of the English Courts for the determination of all disputes relating to your use of the website.

Any enquiries should be directed to