Contact us

How to contact us

Due to COVID-19, staff are currently working remotely with only a small number of staff located in the office. The office is therefore currently closed to visitors.

We have very limited capacity to receive telephone calls so we ask that by preference you contact us by email on one of the emails below. We always aim to reply within three working days.

If you urgently need to speak to someone and don’t have a direct dial number please call our switchboard 020 7498 0101. The line is manned from 09:00 to 17:00. At busy times we may not be able to pick up immediately but please leave a voicemail and we’ll get back to you just as soon as we can.

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Opening hours

 We are open 9:00 until 17:00, Monday to Friday.  

Email enquiries 

Customer service

Customer service is really important to us, if we don't meet your expectations please let us know

Need to submit a complaint? You can do so using the following form.

Registered company information 

Place of registration: Incorporated by Royal Charter (England/Wales)  

Registered number: RC000840